RETURN & REFUND POLICY
At Lonavis, we want you to be satisfied with your purchase. We therefore offer a 60-day return policy, subject to the conditions below.
This Return & Refund Policy is operated by Aaron's Shoppe LLC, doing business through lonavis.com.
60-Day Return Policy
You may request a return within 60 days after receiving your order.
To qualify for our voluntary 60-day return policy, the item should:
- Be returned in substantially the same condition in which it was received.
- Be unworn and unused, except to the extent reasonably necessary to inspect the product.
- Include the original packaging and accessories where reasonably possible.
- Include proof of purchase or the order number.
To start a return, contact:
Email: support@lonavis.com
Phone: +1 539 842 1729
Please do not send products back without first contacting our support team. Once your return request is approved, we will provide the appropriate return instructions and return address.
EU and Polish Consumers
If you are a consumer located in Poland or another country within the European Union, your statutory consumer rights remain fully applicable.
In particular, eligible consumers purchasing online generally have a statutory right to withdraw from the purchase within 14 days after receiving the goods without providing a reason.
Our voluntary 60-day return policy is an additional benefit and does not limit or replace any mandatory consumer rights available under applicable law.
To exercise your statutory right of withdrawal, you may send us a clear statement by email informing us of your decision to withdraw from the purchase.
Email: support@lonavis.com
Return Shipping Costs
Unless the product is defective, damaged, incorrect, or applicable law provides otherwise, customers are generally responsible for the direct cost of returning an item.
Where the return results from an error on our part, such as receiving the wrong product or a defective product, we will provide appropriate assistance regarding the return.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@lonavis.com.
Please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging where appropriate
We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other remedy.
Nothing in this section limits any statutory rights you may have regarding defective or non-conforming goods.
Exchanges
If you would like a different design, color, or product, please contact us at support@lonavis.com.
Where appropriate, we may ask you to return the original item and place a new order for the replacement product.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
For customers exercising a statutory EU right of withdrawal, refunds will be handled within the time limits required by applicable consumer law. Where legally permitted, we may withhold reimbursement until we have received the returned goods or you have supplied evidence that the goods have been sent back.
Reduced Value of Returned Products
Consumers may inspect products in a manner similar to what would reasonably be possible in a physical store.
Where permitted by applicable law, we may make an appropriate deduction from the refund if a returned product has lost value because it was handled beyond what was reasonably necessary to determine its nature, characteristics, and functioning.
Return Exceptions
Certain products may not qualify for return where an exception is permitted under applicable law, including certain customized or personalized products.
Any applicable exception will be clearly communicated before purchase where required.
Contact
For all return and refund questions:
Lonavis
Operated by Aaron's Shoppe LLC
209 E Palmetto St
Davenport, FL 33837
United States
Email: support@lonavis.com
Phone: +1 539 842 1729