PRIVACY POLICY

At Lonavis, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy describes how Aaron's Shoppe LLC, operating lonavis.com, collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Who We Are

The operator of this website is:

Aaron's Shoppe LLC
209 E Palmetto St
Davenport, FL 33837
United States

Website: lonavis.com
Email: support@lonavis.com
Phone: +1 539 842 1729

For purposes of applicable data protection law, Aaron's Shoppe LLC is responsible for the processing of personal information described in this Privacy Policy where it acts as the controller.

2. Information We Collect

Depending on how you interact with Lonavis, we may collect information including:

Full name
Billing address
Shipping address
Email address
Telephone number
Order information
Products purchased
Payment and transaction information
Customer service communications
Returns and refund information
IP address
Browser and device information
Website activity
Cookie and similar technology information

Payment card information may be processed directly by our payment service providers rather than stored directly by us.

3. How We Collect Information

We may collect information:

Directly from you when you place an order.
When you contact customer support.
When you subscribe to marketing communications.
Automatically when you use our website.
From payment, shipping, fraud prevention, analytics, and technology providers involved in operating our store.

4. How We Use Personal Information

We may use personal information to:

Process and fulfill orders.
Process payments.
Arrange shipment and delivery.
Provide order updates.
Handle returns and refunds.
Provide customer support.
Prevent fraud and unauthorized transactions.
Maintain the security of our website.
Improve our products and services.
Analyze website performance.
Maintain business and accounting records.
Comply with applicable legal obligations.
Send marketing communications where legally permitted.

5. Legal Bases for EU/EEA Customers

Where the General Data Protection Regulation or similar European data protection rules apply, we process personal information based on one or more applicable legal grounds, including:

Contractual necessity:
Processing information necessary to accept, process, deliver, or manage your order.

Legal obligations:
Processing required to comply with tax, accounting, consumer protection, fraud prevention, or other legal obligations.

Legitimate interests:
Processing necessary for legitimate business purposes such as securing our services, preventing fraud, improving our store, and handling customer inquiries, provided those interests are not overridden by your rights.

Consent:
Where required, we may rely on your consent, including for certain marketing or cookie activities. You may withdraw consent where applicable.

6. Sharing Personal Information

We may share information with trusted third parties where necessary to operate our business, including:

E-commerce platform providers
Payment processors
Banks and financial institutions
Shipping and fulfillment providers
Customer support services
Analytics providers
Advertising and marketing providers
Fraud prevention and security providers
IT and hosting providers
Professional advisers
Government or regulatory authorities where legally required

We do not sell personal information simply in exchange for monetary payment.

7. Shop Platform

Our online store uses third-party e-commerce technology, including services provided through the Shoplazza platform.

Such providers may process information necessary to provide store functionality, checkout, security, hosting, and related services.

Their processing may also be subject to their own privacy terms.

8. International Data Transfers

Because Aaron's Shoppe LLC is based in the United States and we use international service providers, personal information may be processed in countries outside your country of residence.

Where applicable law requires safeguards for international transfers, we take reasonable steps to rely on appropriate legal mechanisms and protections.

9. Cookies

Lonavis and our service providers may use cookies and similar technologies for purposes including:

Essential website functionality
Shopping cart functionality
Checkout
Security
Remembering preferences
Analytics
Performance measurement
Advertising, where permitted

Where required by applicable law, non-essential cookies will be used subject to the appropriate consent mechanism.

You may also control certain cookies through your browser settings.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfillment of orders, customer support, accounting, fraud prevention, dispute handling, and compliance with legal obligations.

Retention periods may therefore differ depending on the type of information and applicable requirements.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

For individuals covered by European data protection law, these may include the right to:

Request access to personal data.
Request correction of inaccurate data.
Request deletion of personal data in certain circumstances.
Request restriction of processing.
Object to certain processing.
Receive certain information in a portable format.
Withdraw consent where processing is based on consent.
Lodge a complaint with an appropriate data protection authority.

To exercise a privacy right, contact:

support@lonavis.com

We may need to verify your identity before fulfilling certain requests.

12. Marketing Communications

You can unsubscribe from promotional emails at any time by using the unsubscribe link provided in the communication or by contacting us.

Transactional communications relating to orders, payments, returns, security, or customer support may still be sent where necessary.

13. Children's Privacy

Our store is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

14. Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

The latest version will be published on lonavis.com with an updated revision date.

16. Contact Us

For privacy-related questions: